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New posts Trending Search forums. What's new. New posts New profile posts Latest activity. Current visitors New profile posts Search profile posts Billboard Trophies. How to determine MAC address. Thread starter Wrldtvlr Start date Jul 19, Sidebar Sidebar.
Important: third-party devices are not compatible with NBN™ Phone
Previous Next Sort by votes. Wrldtvlr Reputable. Jul 19, 10 0 4, 0. How to find address? Ijack Splendid. Jul 30, 7, 0 29, Make and model of modem? How does it connect to your computer - USB or ethernet?
General NBN HFC modem setup advice
Do you know its IP address? What OS are you running on your computer? Jul 28, 6, 0 19, The modem doesn't have a mac address, but the router has. Motorola SB, ethernet. Is it my IP address or routers your asking about? Ijack :. They are asking for the mac address of your PC i think. Buying a second hand HFC modem?
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If you get stuck or it's not clear where you should enter your broadband settings, you need to check the manufacturer's website for support information.
What are cable ISP authentication and MAC cloning? | Answer | NETGEAR Support
Ideally, your modem will have a Setup Wizard or Quick Setup that will run automatically the first time you log in to the settings, or there'll be a fairly obvious button to launch it. Some modems may include a Setup CD that will run this Setup Wizard for you and then send the settings to your modem. The Setup Wizard should run you through entering the required broadband settings, step by step.
You'll also need to enter your broadband username and password which can be found on the email we sent you when your service activated. Be sure to include the domain with your username, e. In some modem settings, you may need to select the VLAN networking standard, If there are any broadband settings in your modem's Setup Wizard that aren't specified above, it should be fine to leave it as the default setting.
Most Setup Wizards will run you through the WiFi settings as well as your broadband settings.
How to Find the MAC Address of Your Xfinity Gateway or Connected Devices
You should write down your custom WiFi details for easy reference in the future, but you should not set your WiFi to have no password as this is a security risk. Note: If you're accessing the modem settings over WiFi and you've changed the WiFi settings, your device will disconnect once the new settings have saved. You'll need to reconnect using the new WiFi details. If your device appears to remain connected to the WiFi but you can't get online, you may need to go into the device's WiFi settings and select "Forget this network" before reconnecting.
After completing the Setup Wizard and saving your settings, give the modem some time. Some modems reboot automatically after every new configuration, while others simply need a few minutes to apply the settings and get online. Take a look at the lights on your modem. Most should now be green, blue, purple or another "positive" colour.